Hello The Musician, thank you for participating in the Member Community, even though I wish it was under happier circumstances. Based on your comments about your policy, I have contacted our business experts at USAA and asked that they contact you personally to discuss this matter further.
USAA, I seriously doubt you'll answer/post answers to the below questions on the community website. My bet is that you'll refer them to a someone else and they'll either IM/call me (maybe). If that's the case, don't bother. This kind of information should be available to all members somewhere on this website.
1. What criteria does USAA determine who will/might be dropped?
2. What is your policy for officially notifying members that their coverage(s) will be terminated--especially if members choose electronic delivery for all their correspondance?
3. Why method does USAA use to insure members are aware that they will no longer be covered?
4. You said you send out a letter. Does it go out certified, registered, etc? If not, Do you just send a letter out and call it a day?