I did love being a USAA member but their service has dropped. I got a loan from USAA for a used car and was quoted over the phone a lower interest rate, with gap and an extended warranty. When the loan was originated it had no gap, no extended warranty and the apr jumped 1% from what I was quoted. I called them and their only response is that I need to wait 6 months then I can refinance to add gap, the warranty and possibly get a better rate. I doesn't matter that it is USAA's fault, I get screwed. Next time I will not get a loan from USAA i will use Navy Federal and I am going to move all accounts to Navy Federal also. I was a 16 year member and an advocate for USAA.


Dear Mr Huff,

I am so sorry to hear about your negative expereince. I would like to get you in contact with a specialist who can further review your situation to see if thre is anything we can do to remedy the situation. Please email us at socialmedia@usaa.com and include your member number and the details you provided above and we will get someone in touch with you shortly. Thank you for commenting.