I am a member of USAA a disabled vet 70%. I've been trying for 2 years to get my shop registered with USAA to take care of my fellow soldiers. Did I forget to mention I'm 3 miles from an Air Force base. My shop is Icar Gold certified, I provide my own loaners, I'm a new car dealer and still USAA field agents don't return calls, don't provide information and they send business to non military independent shops. I refer business to them all the time when service members buy a car but at what point do I stop and ask why can't I service them when they need me because USAA doesn't recognize me as a DRP? I'm fustrated and I think I need to dod what's best for my clients and refer them some place else.