Go to another glass shop, and they will contact a company called "SafeliteSolutions" (safelitesolutionsnetwork.com) to authorize your claim. If you already have a claim number, give it to them at that time.
The glass shop in most cases will be paid by that vendor on behalf of USAA after service is complete.
Good morning @Bernie63, I am saddened to read that our Alliance partner was not helpful with your window claim. May we ask what is happening or what happened that has you asking to use a different provider? ~Marco