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I joined this bank in 2016 and I took out an Auto loan and has paid my bill every month since until I was away on orders for month I did a mission and had no access to my financials but as soon as we retuned home I paid off what I owe to make sure my account is caught up to date. When I got access and logged into my account and checked my mails I see a letter saying defaulted on my loan. I then contacted USAA to figure out a solution to my situation seeing that I was on military orders and got blown off both times I called to talk with a representative needless to say it made a huge Negative impact on my credit report right in the middle of me purchasing a home So thank you USAA for leaving me homeless.

3 REPLIES

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Thank you for sharing your concerns, @RDO. This is never the experience we want for you. I have located your information and forwarded it along with your comments for further review. A specialist will follow-up with you. Thank you for taking the time to voice your concerns. Tricia

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Looking forward to hearing from them.
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RDO, please let us know how this turned out. Many eyes read these pages, but once a message is "forwarded along" we rarely know whether the situation was resolved to your satisfaction or not.