Thank you for sharing your concerns, @RDO. This is never the experience we want for you. I have located your information and forwarded it along with your comments for further review. A specialist will follow-up with you. Thank you for taking the time to voice your concerns. Tricia
RDO, please let us know how this turned out. Many eyes read these pages, but once a message is "forwarded along" we rarely know whether the situation was resolved to your satisfaction or not.