After the military I went through a tough time, finding a job and maintaining myself, I was lucky to get an Auto loan with USAA while I was still active, now that I am no longer I the military and slowly but surely lifting myself back up, I attempt to trade my Auto for a new one and USAA turns it's back on me, I have never been late on a single payment, USAA always got their money from me even when in tough times, I made them priority, but now when I need them the most they turn their back on me. US okay though bc I will bounce back, and USAA will not see another dime from me, good thing your insurance department is separated from the bank, they are completely different and actually help soldiers and veterans as much as they can. I hope somebody high in that department is able to read this and at least puts some morality in their decision making instead of just looking at a piece of paper. After all I always paid USAA on time. What a shame, leaving Veterans in the dust just like the Army does when first seperated that is just the reality of it.
Dear Sgt. Reyes,
Thanks for reaching out here in Community. I can certainly understand your frustration. Let me help connect you with a service specialist to review and understand your concerns. You have some options, please click here to provide us with your member information and situation details or you can also reach a service specialist at 1-800-531-8722. Hope to hear from you soon, we want the chance to explore all options. - Wendy