So it’s day 19 since the crash. I was told a week ago the car was moved to a Usaa facility awaiting appraisal. Adjuster just called me it never got moved. Still at the tow yard. Unbelievable

1 REPLY, oh my goodness!  I apologize for the apparent break down in arranging the transfer of your vehicle.  I located your account and am working now to coordinate a callback from a claim representative. Please allow up to one business day. - Ina