Hello and thank you for your message! Did you know that you can chat with us online to discuss your loan? To chat with us online, simply go to contact us then choose help to get you to the appropriate area. You may also try to reach us at 1-800-531-8722 or 210-531-8722 or #8722 from a mobile device. Our normal business hours for chat and our phone lines are Monday - Friday 5:00 a.m. to 12:00 a.m. CT; Saturday 6:00 a.m. to 10:00 p.m. CT and Sunday 8:00 a.m. to 6 p.m. CT.