WOW, an entire Dept Missed training day.....this is not marketed as GAP- I have GAP... but now have a real big problem. My car replacement assistance was eaten up by my Loan value. What the heck happened.?? This was not told to me at all- ever- that in a case of total loss that this CRA would act as a GAP policy. Now I have no down payment for another car. I feel totally taken advantage of and all I get is ‘I’m Sorry’ (waaa-waaa) This isn’t right!!! I have heard horror stories about Ins companies but always boast that I have USAA. And now they’re acting like the rest!? So sad. And now I’m soon to be driving a car like Fred Flintstone... booo hooooo Can not believe that this is all going down like this. Awful.
Catrosser, I am terribly sorry to hear of your concerns regarding the GAP and car replacement assistance in regards to your auto claim. I have located your information and I am escalating this to the CEO Member Relations department. They will review your file and reach out to you. Thank you.