I'm so sorry to hear that you are having issues with filling out the paperwork to refinance your car. We are not able to reach out to you by phone, or schedule a call for you. I do apologize. If you continue to have issues with filling out the application please call us at 1-800-531-8722 or 210-531-8722 or #8722 from a mobile device. Our normal business hours are Monday-Friday 6 a.m. to 10 p.m. CT, Saturday 8 a.m. to 8 p.m. CT, Sunday 8 a.m. to 6 p.m. CT. I do hope you are able to call soon, and we look forward to hearing from you.