I have been a USAA auto insurance customer for about 20 years, and a second generation insured by USAA. I have touted USAA to friends and family. But not any more! Recently I received my new 6 month insurance bill and found that it was raised 65%! When I called to inquire the reason, I was given all kinds of excuses, none of which made any sense. Same car only two years old, no accidents, same age at this time, Imagine my surprise when I contacted three other insurance companies and found that I could get the same coverage for less than my original payment and $100 less than the increased bill. I am leaving USAA with a bad taste in my mouth. I feel, but cannot prove that this is age discrimination since I have read similar complaints from others. Shame on you USAA! You advertise you care, but it is false advertising. You have lost a loyal customer!
@Mabramshe, I'm sorry to read this about your account and definitely want to review further on your behalf. I was able to locate your account and have forwarded your message to the best team. We'll reach out as quickly as possible to discuss more info together. I appreciate the opportunity to review. -Lori