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Welcome to the "new" USAA. This version of USAA is not even close to the company it used to be. What an absolute shame.
Cabel, I'm concerned to read your post as we never want our members feeling this way. I've escalated your account to the correct teams for a full review and further handling / assistance. We're thankful for your membership and appreciate you sharing your feedback and bringing this to our attention. -Rachael