I am sorry to hear of your experience at this particular dealership. Would you be able to send us a private message here including the details you just stated above? Thank you!
I had the same exact experience at Superstition Springs Lexus in Mesa AZ. Internet sales manager & advertised USAA trained rep's name is xxxx xxxxx. Why do you need a PM to get the details? This looks pretty rampant nationwide.
Sending a message will help escalate your concerns over to the right team member the quickest way. A member services representative will then reach out in order to assist.
* In order to protect the privacy of our members and employees, any full names have been removed from your post.*