I was sold Car Replacement as GAP and dropped my GAP with another company.
I had a total loss and now my credit is being ruined because USAA is not paying what was told to me. I supplied USAA with the info to the call where I was explained the coverage was like GAP. They confirmed the call was made, but the actual recording has disappeared. I asked to provide me whereby policy stated only 20% when I added Car Replacement, they are unable to provide me that information too.
After being a member for 25 years I am disappointed in this fraud, misrepresentation and bad faith from USAA!




I see that you reached out to us before here in Community back on the 14 of June respecting your total loss.  I have notified our Claims Member Advocacy team of your continued concerns and asked that they reach out when they reopen on Monday. - Ina