I simply do not know what has happened to the agreements that USAA has with Budget, Avis, Enterprise and Hertz. The last few times I have used USAA's discounting, it was atrocious. I would be given an amount, only to find out when I get to the rental counter that there's "this" fee and "that" fee added on to the contract. That $250 car rental nearly escalates to a $350 rental and USAA should know better. I rented a mid-sized car from Budget while on a 1 week trip to Houston, TX. Once at the counter, Budget charged me $65 extra to add another driver! Avis and Budget are the same company, and unless something has changed, Avis does not do this.
On another note, it is insulting to view the rental prices on the Avis web site for USAA members. The rates are astronomically high compared to Hertz for the same like vehicle.
I think I will be looking to my other member benefits from other banking institutions for discounts. USAA, you need to get your act together. You are supposed to set the example and take care of your military personnel, not demonstrate how you use shady companies with hidden fees. Thumbs down USAA, NOT GOOD!
We appreciate your feedback and comments on the car rental discounts. I have escalated your feedback to the appropriate department for review and look forward to your continued participation in the community!
Where is your response USAA? The above comments/messages and other posts re:rentals on the USAA site concern me. How are you or have you dealt with the above messages? My AAA / AARP memberships in comparison look more more attractive.