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Contributor

Being stationed across the United States in remote geographcially locations doesn't necessarily provide a whole lot of opportunities to purchase a good quality vehicle. I used the USAA car buying service for the first time  and was able to find a quality car. However, the car was located a little over 3 hours away from my current location. I called the dealer to ensure the vehicle was still on the lot and informed him that I would be in the following morning first thing to purchase the vehicle. I then went through the process of getting a autoloan application and extended warranty processed with USAA. The next morning I took my entire family on a car ride to purchase a new vehicle. Little did I know that the dealership had sold the car the previous night before closing. Needless to say I was pretty upset to have driven so far with my entire family in tow and not accomplish my goal of obtaining a new vehicle. The USAA car buying service claims to have rigorous standards and quality metrics towards evaluating the partnership of a car dealership. I don't no what those rigorous standards and quality metrics are but that car dealership looked like a scene out of the Boiler Room. With today's technology and rapid form of communication no one notified me that the car hold been sold. I would think I could at least get a email alert or text message letting me know the car had been sold. Instead I wasted 6 hours of driving for a 5 minute conversation to learn that car has already been sold. In my humble opionion and experience I would not recommend using the USAA car buying service. I hope this type of service will not carry over to the other services USAA offers. To USAA I would recommend incorporating a text/email alert of the vehicle status or offering a hold for the vehicle at the dealership.

 

 

2 REPLIES

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You are misunderstanding USAA's position in this matter. This has nothing to do with USAA but all to do with that dealership. USAA is a hassle free way to get a loan and very flexible with changing prices. That dealership just terrible customer service. But thats business its not personal.
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CUTiger18,

This is not the experience we want you to go through when using the car buying service. Our goal is to provide a referral program that assists our members with a smooth experience. I will share this feedback with the dealers to ensure proper program guidelines are followed and to prevent this from happening in the future.