As a USAA member for many years, I have used the USAA Car Buying Service serveral times. My last two experiences in 2014 and 2015 were totally opposite in processing the loan. In 2014 using the USAA Car Buying Service my loan was processed in hours after USAA received the documentation from the USAA authorized dealer. For the 2015 experience, my loan was approved in early August 2015, the vehicle was purchased on Aug 15 2015, with USAA receiving the documentation from the dealer Aug 25. I have spoken with four USAA reps and as I view my online accounts at usaa.com my loan is still "pending". The USAA Car Buying Service is a great service and I will use it again. Just wish I could get a detailed answer as to why it has taken so long to process the loan.
Hi ddb and webmas,
Thank you both for taking the time to comment here. I have sent both of your concerns over to the bank for further investigation!
Thanks again for participating in the community.