I have recieved my title for my truck. After 30 years with usaa I am cutting ties with usaa . It is no longer the company that it used to be.

6 REPLIES

@Jamule, I'm sorry to hear this. I'm sharing your comments regarding your customer service experience to the appropriate area. - Ben

will you please share my comments with the appropriate areas too? 

"I've been with USAA since 1987.   I started banking with them as soon as they started their bank.  I have loved USAA for YEARS, but I truly HATE all the recent changes they've made.  NOW they announce more changes in the bank and credit card web site and admit all the labels I've used over the years will NOT be integrated into their new system. They say I should download the info and save it somewhere.  WHERE?! I'm not that tech savy.  And I do NOT want my scheduled transactions moved out of my account page with the pending transactions. I use that feature every time I log in to be sure I know what part of my available balance has already been committed and how much of the available balance I can really spend. The system has been so perfect for me that I've boasted about USAA Bank to people for years. Now they have new "security" that causes me to get timed out when I'm in the middle of paying my bills.  I have to login again and everything I've already entered is gone. I have to start from scratch.  I HATE IT.

VERY user-UNfriendly.  I'm looking for a new bank and I'm sad about it.   Why try to fix what isn't broken? 

I also had a very unpleasant experience with a auto insurance adjuster on my last auto claim. He was not up to the ethical standards of USAA staff I've dealt with in the past. WHAT IS GOING ON USAA??

I'm very unhappy with USAA now. No, it is NOT the same company it used to be."

After 14 years, I'm doing the same. They no longer provide the customer service that's expected. Too many careless mistakes and lack of respect by the representatives have pushed me away.

Oh no! This is never the feedback that we want for our members. If you would be willing, I would certainly like to escalate any concerns you may have to the appropriate teams. We want to be certain that any outstanding issues are resolved and that we can work to improve. If you would send us a Private Message with some specific information about your concern, I will be able to further assist. - Heather

I've been with USAA since 1987.   I started banking with them as soon as they started their bank.  I have loved USAA for YEARS, but I truly HATE all the recent changes they've made.  NOW they announce more changes in the bank and credit card web site and admit all the labels I've used over the years will NOT be integrated into their new system. They say I should download the info and save it somewhere.  WHERE?! I'm not that tech savy.  And I do NOT want my scheduled transactions moved out of my account page with the pending transactions. I use that feature every time I log in to be sure I know what part of my available balance has already been committed and how much of the available balance I can really spend. The system has been so perfect for me that I've boasted about USAA Bank to people for years. Now they have new "security" that causes me to get timed out when I'm in the middle of paying my bills.  I have to login again and everything I've already entered is gone. I have to start from scratch.  I HATE IT.

VERY user-UNfriendly.  I'm looking for a new bank now and I'm sad about it.   Why did USAA try to fix what isn't broken? 

I also had a very unpleasant experience with a auto insurance adjuster on my last auto claim. He was not up to the ethical standards of USAA staff I've dealt with in the past. WHAT IS GOING ON USAA??

I'm very unhappy with USAA now. No, it is NOT the same company it used to be.

@Harmony island, we appreciate you taking the time to share what you like about the current system. We are very grateful for all the years you have been with USAA and regret that this change is a cause of concern. I will share your feedback about the change. I would recommend printing out the list of your categories so you can use that for reference after the changes are implemented if you are not able to save them to a file on your device. We wanted to give you time to prepare. Now I know this is one of those situations where "if it isn't broken, don't fix it"! I hear you and will be sure that your feedback is shared with leadership. Regarding your claim experience, that needs to be addressed. I will be engaging one of our Insurance specialists to get more details about what occurred that left you feeling less than amazed when you interacted with our Claims area. We take servicing seriously and when you don't get the service you have come to expect from us, we need to know. Thank you for bringing this to our attention. ~ Suzy