I found a usaa total loss that was advertised for sale online (iaai.com) and wanted to purchase it (as a parts car). I am trying to see if they would do a direct sale rather than send it to auction, since I am a member, but I don’t know who to contact about this. I called customer service to inquire about something similar last week and their answer was: “google it.” So I’m not expecting much help there. Anyone have the total loss department phone number or a way to proceed?


@ S12,

Thank you for your interest with purchasing a vehicle.  To better assist you, please give us a call at (800)531-8722 between 8:00am - 6:30pm Monday through Friday and request our total loss/ salvage department.  Thanks ~Mike