I am so sorry for the frustration the delay of your check has caused. We would like the opportunity to look further into what happened. If you could please email us here at email@example.com with your member number and the details you provided above, we will properly escalate your situation and a specialist will be in touch. Again, I am very sorry for the inconvenience this has caused you.
I'll say this in response to your issues. That really stinks, but I've financed BOTH my houses and all my cars through USAA and never had an issue. They've always made the process extremely efficient. Not everything can always run smoothly and exactly as you foresee it. Not sure I agree that after having that one issue, albiet important to you, that you sum up USAA as unreliable in a nutshell...