So unhappy with the services I have been receiving from the USAA Claims Department these last 3 weeks. I would like to speak with some one in upper management ASAP. I will like to hand them the Audio recording I have between their staff and I to show them how their staff is treating its customers.


Hi @torro0522, I'm terribly sorry to hear about your experience with your auto claim and we can certainly have a member advocate reach out to you regarding this experience. Please allow 1-2 business days for them to familiarize themselves with your claim before giving you a call. Thank you for your feedback and we look forward to speaking with you soon. 

How did this work out?