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My son hit a pothole at night that was not illuminated, cordoned off or identified in any way by the city. We had repairs completed which required replacing one wheel with a bent rim. We filed a claim. My son is now held responsible for causing this "accident" and because he was responsible his premiums are going to increase. The wheel was $150 and we have $100 deductible. All this for a $50 payout that USAA was going to reject anyway. I asked to withdraw the claim, and was told they cannot. I have been a member for 47 years, but there won't be a 48th year. I think these actions taken by USAA are reprehensible and what I would expect from some 3rd rate no pay insurance company. This is not the first USAA claim with a very negative outcome. After 47 years time to move on...
@retired75th, I appreciate you bringing this to our attention. I am escalating your concerns to the appropriate team now. ~Danielle
The old windbreaker escalation. Stand by for immediate action !