Betrayal at it's finest

[Army96]

Up until 2 days ago, I've always revived superior service from USAA. After contacting this company to refinance my vehicle, not only was I not told all the information but I was also lied to in the process. I spent 3 hours on the phone getting a deal taken care of, only to find out the next day the employee made the error. USAA refuses to give me a credit rescind letter after I got so frustrated and cancelled the deal. So I refuse to give USAA my business any longer. Beware of the deceitful practices USAA dishes out.

[Briana Hartzell USAA]

Army96,

I am very sorry to hear about your recent experience with us. While we cannot change what has already happened, we'd like a second chance to see if there is anything we can do to help. We ask that you please click here to provide us with additional detail and your member information. You can also reach a service specialist at 1-800-531-8722.

[SA Guy2014]

I have been with USAA for many years and have never had anything but great service.  I have financed many vehicles through USAA Banking and never had a problem, infact it is a very easy process that beats sitting at the dealership waiting for finance.  Apply though the internet and done in under 3 minutes.  You receive a blank voucher on USAA website to take to dealership and done.  I would talk with a Manager and maybe there was a misunderstanding in your discussion.

[Briana Hartzell USAA]

SA Guy2014,

Thank you for your kind words! We are so glad you all are pleased. We truly appreciate the opportunity to serve you!