I always thought USAA had good auto coverage and I love the way everyone on here seems to think the blame lies elsewhere when clients of this company experience poor customer service. Fact is the agents are hard to get a hold of and misleading at best. This is a poor choice for insurance.


Hello, @GuyP. We would never want a single member to have a poor experience. It's concerning to read that you haven't been able to reach our agents, as our specialists are available 24/7 by phone at 800-531-8722, via chat on (also mobile or app), and via social media as well. I would very much like to have an executive expert look into your situation. Can you send us a PM, including a brief summary about what led you to that conclusion? Thank you in advance. :) ~ Steven