USAA ... 30 year member here ... FICO score was in 800 range on recent mortgage process. I wanted to do business with you today on a new car loan. I had 50% equity in the car ... and your rate was substantially higher than a bank that has zero history with me. This is what happened 3 years ago and that loan was paid off early at another bank that didn't know me at all. A little too cookie cutter, folks.
Not necessary. I simply provided feedback. I invest through USAA, but apparently the auto loan biz is not that important. The amazing thing to me us that it took the finance guy less than 4 minutes to get a response and a great rate. Guess I don't know the secret handshake after 30 years!