@JonReintges, I am sorry to hear that this claim experience has left a sour taste. While that's not our intention, we clearly fell short in meeting your service expectations. I located your account and am escalating your concerns to a subject matter expert for prompt handling. - Ina
I'd suggest find a new insurance company. They have screwed me and many others over in regards to the claim process. Especially when the only place you can put a complaint is in the community forum. Good Luck!