Disappointed with auto buying service. Took my TrueCar certificate showing a $3,599 savings off MSRP, and dealer offered only $2,100. My wife said, "Felt like a bait and switch." And it did. I would expect a better experience from USAA.
Thanks for the feedback, RLSLAS. When you wrote "a dealer that is playing by the rules," did you mean, "a dealer that is NOT playing by the rules"? In any event, it's USAA's job to police its partners, not mine.
Thank you so much for sharing in the community. When you get a moment, please send us an email to firstname.lastname@example.org, along with your member number and comment above. We will have someone review and get in touch with you. Thank you.
My email today to Lyndsey Andersons at TrueCar:
I received a Sept. 28 email from you saying Mossy Toyota was no longer in the program. Today I received an email from USAA Dealer Update Alert for Oct. 11 which said, “Still interested in buying a new car?” It was accompanied by a certificate good at Mossy Toyota. Am I being lied to?