My son, who is also a USAA member, is planning to buy a truck from a dealership tomorrow (Labor Day). He has already been approved for the loan, but we're not clear on the steps that have to happen at the dealership. I assume we'll have to contact USAA, but will there even be auto loan people working on Labor Day? What steps have to happen at the dealership to complete the purchase and fulfill all documentation needed to process the loan? Thanks.


Dear LtJEM, thank you for reaching out. I have shared your posts with our loan department. Currently, there are no loan specialists available to address your concern. We will reach out to you as soon as a specialist becomes available. You may also contact us at 800-531-8722, a loan specialist will be available tomorrow. Our hours of operation are:  Monday to Friday: 6:30 a.m. to 10 p.m. CT and Saturday:8 a.m. to 6 p.m. CT. - Tricia