Auto Loan Process from Application to Funding is exhausting

[me4sure]

I can't believe how USAA level of service has gone downhill expecially for Auto Loans.  My auto loan approval took almost 3 days. My dealer was exporing seling the car from underneath us.  Now the funding to the dealer process is in limbo.  We have called no less than 6 times.  The documents were handwritten which caused some issues, but no call from USAA. We called representative to find this out.  We updated the notes (vin verification for 'S' vs '5')and called the dealer to say they should have fund in the morning per the USAA website .  Documents by 4pm CST would mean funds delivered that same business day.  Please someone from USAA read this and process the Dealer Funding Request ASAP

[me4sure · Accepted solution]

Day 3 and still no funding to the dealership.  Please review my case USAA and call me if we can resolve any documnet issues.  My dealer doesn't have a fax.  2 days to read emails and confirm documents is excessive. I resent the documents to be clearer and now I'm told another 2 days for every fax/or email?  Can't someone just read the docs and call me if there are issues?  PLEASE PLEASE fund this requst today.  

[me4sure]

NOT RESOLVED

[ImDone]

I can hear the USAA jingle playing....

[me4sure]

Day 4...told it will take 3 more days

[USAF_Ret]

Things have definitely changed. Remember the old USAA days when I simple call and app resulted in a check being fedex'd to you and all you had to do is to the dealership. You would write the amount call usaa for a confirmation number and then hand the check over to the dealership. Guess those days are long gone. Probably also explains why I dropped USAA's banking services over three years ago. Hope things work out for you.

USAA CSR: No need to escalate.

[USAA Social Service]

@USAF_Ret, Thank you. ~Suzy

[USAA Social Service]

Thank you for reaching out. I will engage the appropriate area for review, if additional information is needed they may reach out to you.

[me4sure]

Need your help on this.  Still unfunded loan.  Call me ASAP if there are any issues today

[USAA Social Service]

Thanks for the follow up inquiry on your auto loan funding, @me4sure - I'm sorry to hear of the frustration this has caused for you. I have confirmed that someone is researching this for you, and will forward this to them, so they're aware you're still awaiting the funding for the loan. You may also initiate a chat with our Lending team to have someone go over the documents and ensure everything is in order. You can start the chat by clicking the CHAT link at the top of the page on the website or via the mobile app. Remember, our Lending chat team is available Monday - Friday: 6 a.m. - 10 p.m. CT and Saturday: 8 a.m. - 8 p.m. CT. - Cathleen

[me4sure]

No less than 8 calls to resolve this.  This process is not working. I need this issue escalated and resolved

[me4sure]

Cathleen...I did this last night with a loan representative on a call.  Since I sent the documents for clarity, I'm told 2 more business days to review.  They are the same doucments with new pictures... Can someone please figure this out?