@Sukkari, I'm so sorry for the frustration and experience you've had recently with your account. This is not how we want to make you or any of our members feel. I want to confirm I've located your account and have forwarded it to the best team to review further on your behalf. -Lori G
Been having the same feeling. Family have been thinking about shopping around for other providers after a hassle regarding umbrella coverage and lack of response. Now we may have to bring multiple property and auto to another company due to this issue.
Thank you but that would not be necessary. It was poor call back response before I could start my Umbrella Policy and worse after when I tried to clarify an issue I was called for by USAA. Multiple messages were left with the caller over a 3-4 week period until I recieved my cancellation of policy for reasons unkown at that time.