@Sukkari, I'm so sorry for the frustration and experience you've had recently with your account. This is not how we want to make you or any of our members feel. I want to confirm I've located your account and have forwarded it to the best team to review further on your behalf. -Lori G
Been having the same feeling. Family have been thinking about shopping around for other providers after a hassle regarding umbrella coverage and lack of response. Now we may have to bring multiple property and auto to another company due to this issue.
@JMedic Thank you for sharing your concerns. I have escalated this to a subject matter expert to review further. They will be following up with you in the next 1 to 2 business days.
Thank you but that would not be necessary. It was poor call back response before I could start my Umbrella Policy and worse after when I tried to clarify an issue I was called for by USAA. Multiple messages were left with the caller over a 3-4 week period until I recieved my cancellation of policy for reasons unkown at that time.