Here's a new one... Anyone else notice that ALL of the Auto Policy Packets are missing from My Documents? I went to get a copy of my current policy packet and found that ALL of the Auto Insurance Policy Packets going back to 2015 are missing from My Documents. I got on chat and was told this is a known problem because the IT department archieved all the Auto Policy Packets. The chat support person was able to bring back 3 years worth of the documents pretty quickly. She told me this was a known issue they have been dealing with for a week or so. When I asked why an annoucement wasn't made about this, I wasn't surprised to hear the IT department communicated anything about this to the members/owners.
So if you need a copy of your current policy details and endorsements, maybe to have availble while shopping for other insurance proivders, you'll have to contact USAA support to get them to de-archive the copies for you. It doesn't take long if done on chat, but one more USAA annoyance to deal with.