I purchased 2 cars in last six months. The first took about 1 week for financing to process because USAA wired to wrong account number.
Today I followed up with USAA to confirm they are in receipt of paperwork from dealer. I was told no. Got confirmation from dealer paperwork was sent yesterday so I called customer service back. Confirmed paperwork was received but told me it could take up to 72 hours for funds to be released to dealer. If I got my financing through dealer, I could have walked out with the car. USAA Customer Service told me the dealer sold release the car. I can't see why they would if they don't have the money. Customer Service said he has never seen a dealer hold onto a car until the money is received. So I asked if he would call and confirm with dealer paperwork is settled and funds are on the way and person stated "why would we call them" and I responded by asking, is there an agreement between USAA and the dealers to release a car prior to funding as long as paperwork is processed? He stated no and asked me what I expected USAA to do. BEYOND FRUSTRATING!!!!