Hi @AmyFe, We are truly sorry for the delay in getting your vehicle total loss estimate. All signs point to the vehicle being a total loss but, the initial appraisal that was set up was set up incorrectly. I have corrected the appraisal and asked that they urgently send someone out to appraise the vehicle since we are several days behind. Again, our apologies for the delay and I have corrected the assignment so we should have your appraisal shortly. I would recommend contacting the body shop and releasing your vehicle to USAA. Additionally, you want to secure all personal belongings from the vehicle prior to the vehicle being moved to a USAA storage yard. Thank you.