We have sent two checks to USAA to the address for vehicle loan payoffs and they say they "have not received" them. Once could be an accident, but twice? Seems intentional to me. They are sent to the appropriate payoff address, but are never applied and never returned. I think they are just throwing them out. I know now it would have been better to send RRR to have proof. I hate this bank so much and can't wait to get all of our accounts out.
Hello and thank you for taking the time to share your concern with us. We are very sorry to hear that your mailed payoffs have not been posted to your account. We will forward this concern to the appropriate department for further review to determine if we can offer additional assistance. We recommend sending any future payoffs by mail that has a tracking# for delivery or submit the payoff using usaa.com or the mobile app. Thank you!