I am going to forward your account with your concerns for review. While I can't provide a specific time, I appreciate your patience while waiting for a response from this area. -Nick
USAA stopped being on the side of service members a while ago; the only function of service members is to give USAA the appearance of prestige and credibility (and make them lots of money, of course). USAA has changed loyalties: they have cast their lot with the "defund" the police "movements" and the like.