I am sorry you are having issues, I have actually just tried these steps and it seems to be working for me. Would you be able to give one of our insurance reps a call at your earliest convenience? 1-800-531-8722.
They will be able to further assist you. Thank you.
@wrigley1-Hi, great question! To get you an accurate answer we have the following two options: We offer an online option via our click to chat, to use this please go to your auto insurance summary page > reach a representative. A representative can also be reached by phone at 1-800-531-8722 (USAA) or #8722 (USAA) from a cell phone. We look forward to hearing from you. Thank you! ~Shawna