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@chiefan, I regret to hear about your frustration with the auto claim. I asked a business specialist from our complaint's team to follow up with you to further discuss your concerns. They will be reaching out to you within 2 to 3 business days. Thanks ~ Robert.
@chiefan, thank you for the thoughtful feedback. We stand proudly with all our members and will continue to strive to provide each one with the best service possible. - Ina