So I pay USAA $6000 a year for car insurance....but at least they take care of you right? WRONG. My daughter wrecked her 2014 Ford Escape on Dec 14th, it is now Dec 29th and apparently they just got the car to their facility to look at it. They had a full 7days before Christmas to get the car in but it just sat at the tow yard cause no one cares if you’re without a car. Do yourself a favor and shop around for a different company before they can let you hang.
I really hate to hear that you feel this way about your claims experience. I am going to escalate this to a specialist. They will look into your situation and reach out to you. Please allow 2-3 business days for this to occur. Thank you.