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Welcome to Buying a Home
Discuss topics related to buying a home or new home searches. Share wisdom if you are an existing homeowner or share your tips and knowledge related to buying a home in specific areas of the country or overseas. Off topic discussions or comments will be moved to the appropriate thread. Product or service issues will be redirected to an appropriate channel. Product reviews should be entered on the appropriate product page.

New loan processing experience.

Aug 23, 2016

There are horror stories out there about the new loan process albeit our experience was successful. Yes the pre-approval process w...

CelesteUSAA's avatar
CelesteUSAA
Not that I, Thank you for sharing your experience with us and our members. This is what we love to hear! We are always ...

Terrible mortgage experience

Aug 22, 2016

I've been a dutiful USAA customer for five years. I switched over from another bank because I was so pleased with our experience i...

GusUSAA's avatar
GusUSAA
Satsumi, We regret to hear of your experience. Your comments have been escalated for review and response. We look forwa...

Mortgage servicing companies and our duty to ourselves.

Aug 22, 2016

I see alot of posts regarding the mortgage servicing industry, of which, turns a profit ideyllically based on sub-servicing mortga...

Received Closing Disclosure and Call that Underwriting De...

Aug 16, 2016

I think I am about to get screwed. I was told last Wednesday that I was cleared by underwriting. Now, I am scheduled to close this...

GusUSAA's avatar
GusUSAA
crxgenesis, We are sorry to hear about your experience. USAA strives to provide our members with efficient products and...
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crxgenesis
I have been with usaa for 15 years. I encountered so much red tape with their home loan process. Your credit is aweaome...

Substandard Mortgage Processing

Aug 16, 2016

After a full month of working with XXXXXXX XXXXXX and sending him duplicate copies of many requested items, our final signed mortg...

GusUSAA's avatar
GusUSAA
Satsumi, Your concerns have previously been escalated to your bank point of contact for review. If you have any additio...
Satsumi's avatar
Satsumi
I feel your pain. We're supposed to close in three days. We were given the all clear last Friday that everything looked...

Unable to Close because USAA was slow

Aug 15, 2016

We are three days away from closing, and USAA just called to tell us our final closing costs are $3000.00 more than what they have...

GusUSAA's avatar
GusUSAA
Ms.D, We regret to hear of your experience with the purchase of your home. This is not the type of service we expect fo...
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Buckeye37
Profits before People, is the new USAA protocol.

Under writing

Aug 11, 2016

One of the worst days of 2016 for me was today 8/11/16 and sadly my wifes birthday. Loan officer gives me the news that underwriti...

GusUSAA's avatar
GusUSAA
MikeS011, We understand this matter is important to you and have addressed your concerns on a prior post. Please review...
MikeS011's avatar
MikeS011
I think I am about to get screwed. I was told last Wednesday that I was cleared by underwriting. Now, I am scheduled to...

VA Loan Requirement

Aug 9, 2016

My husband (veteran) and I are currently in the process of buying a home out of state. The original plan (and he way his job works...

GusUSAA's avatar
GusUSAA
JuanC, Thank you for posting in the Community. We have forwarded your comments to a Mortgage Specialist for review and ...
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user.login: Please s
What can you do? Find a better lender than USAA.

Should I get an equity loan to lower my payments before I...

Aug 8, 2016

Ihave been prequalifed for a home mortgage, but I will not be ready to move for 1year. I have an investment property that I would ...

CelesteUSAA's avatar
CelesteUSAA
Marine9, Thank you for your inquiry. Unfortunately, we can not guarantee approval for a loan. We recommend you view our...

Wind Exclusion

Jul 29, 2016

Not real happy with the USAA homeowners insurance. I live in a coastal county but 25 miles north of the Gulf. Other providers are ...

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MichaelS_USAA
Thank you for participating in the Member Community, even though I wish it was under a happier circumstance. Based on y...
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