Horribly Disappointing Mortgage Department

May 28, 2015

Closing date is 1 day away and we have no closing documents and loan processor, Heather XXXXXXXXXX will not return our calls. Wish...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear L&MStokes, I have escalated your comments and concerns and a mortgage specialist will be reaching out to you. I ap...

So Far Buying a Home has been stress free & easy (thanks ...

May 27, 2015

I contacted USAA probably during one of the worst times ever (on a Friday afternoon before a holiday weekend). Colleen helped me w...

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BrianaHartzellUSAA
Hi Trase, Thank you so much for sharing your experience! It is our privilege to serve you!

BOYCOTT USAA

May 26, 2015

Usaa mortgage has to be the most screwed up situation there has ever been known to man, I would rather redeploy to a combat zone t...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi Dayne, I should have been more specific. You should be hearing from someone at the very latest by the end of this we...
Dayne's avatar
Dayne
I don't know what you caterorgize as shortly

Just another "USAA is a bad choice for mortgages" post

May 26, 2015

I live in Chicago, where it is already really hard to buy a home with a VA loan because no one wants to deal with the hastle / lon...

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BrianaHartzellUSAA
Dear Trevor, I apologize for the trouble you are having reaching your loan processor. I have escalated your comments he...

Mortgage process problems

May 21, 2015

Does anybody know how to actually talk to somebody in the voice of the member? I am a 25 year member and we are having tremendous ...

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BrianaHartzellUSAA
Dear be161362, I have escalated your comment and we will be reaching out to your shortly .Thank you for taking the time...
ACox's avatar
ACox
It does seem as if being a member of USAA doesn't matter much anymore. I have been with USAA for over 25 years and the ...

Do NOT get your Mortgage Loan with USAA!!

May 19, 2015

This has been the longest and hardest process I have ever experienced in buying a home! Since USAA doesn't have offices to meet it...

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Nitza
Hello Jonney,Thank you for your advice to not use mortgage services from USAA. I am a first time homebuyer and was plan...
BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear Jonney, I am very sorry to hear about your negative experience. Like I mentioned before, the home buying process c...

20 year customer, nervous with service I'm getting

May 19, 2015

I am scheduled to close on a home Thursday. it is Tuesday evening and I have been calling USAA for 4 days now and emailing and hav...

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BrianaHartzellUSAA
Dear tregnabm, I am truly sorry to hear about your disappointment and have again escalated your feedback. We would trul...
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tregnabm
To finish the story, my closing was delayed two days, and the holiday weekend was between that, so a total of 5 days lo...

USSA Home Insurance and Texas Veteran Land Board

May 19, 2015

I am in the process of selling my house and buying a new one. I wanted to use USAA, but in Texas, we have the Texas Veterans Land ...

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Bevo22
Thank You
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Bevo22
The reason that the Texas Veterans Land Board is so low, is because they are serving the Veterans. Which is what I thou...

House or Student Loans

May 16, 2015

I recently inherited $90k and a condo worth $110k. I live with a roommate and I have no debt. I bring in about $2700/month and my ...

EEE3's avatar
EEE3
When I mentioned mobility and saddled with a mortgage, I guess I was thinking of the difference between ending a rental...
BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi Matt, I encourage you to contact our team of Financial Advisors here at USAA who can give you advice based on your s...

Mortgage to buy in another country

May 15, 2015

Hi, my husband and I are USA citizens but have been living in New Zealand for 3 years and would like to buy a home here. Please ca...

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BrianaHartzellUSAA
Hi USAKiwi, I am asking a mortgage specialist and will post when I receive an update! Thank you!