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Mortgage department is horrible

May 1, 2016

Be warned. I am a big fan of USAA and have used them for all my financial needs for 20 years but the mortgage department is absolu...

CynthiaUSAA's avatar
Ok4, Thank you for the update. I'm glad to hear things are moving forward and in the right direction!
Ok4's avatar
USAA has made a serious attempt to correct the issues to include assigning a new manager to our loan. Will definitely u...


Apr 28, 2016

Having been an advocate for USAA for many years, I feel betrayed by my recent involvement with their mortgage department. Through ...

ENLsDAD's avatar
My experience through USAA mortgage was horrific!! I would never recommend them as a mortgage lender to anyone!! Worst ...
CynthiaUSAA's avatar
Mustang03, Thank you for the update. I will check on the status of my request right now.

Has someone described themselves as a USAA "member advoca...

Apr 25, 2016

I just had someone call me to deal with a serious difficulty about closing a mortgage. I had already escalated the issue up two le...

VA home loan

Apr 25, 2016

What financial institution do you recommend for a VA home loan? Does USAA provide home loans?

CynthiaUSAA's avatar
Quinault, Thank you for your post in Community. I regret to hear this was your experience with your mortgage loan. I ce...
Quinault's avatar
No! Do not use USAA for a mortgage unless you don't care about being homeless for days because of their ineptitude. The...

Glad I went with USAA over NFCU

Apr 25, 2016

Six months ago, today, I moved into my new home in Arizona. I lived in Georgia for 21 years and when it came time to use my VA opt...

AngelaCabanUSAA's avatar
Redgaboi, You would need to call into our bank at 1-800-531-8722. They will be happy to assist. Thank you.
Redgaboi's avatar
Thanks for sharing that answers my question. Now my next question is what credit score does USAA require. Im currently ...

USAA FHA 203(k)

Apr 21, 2016

I was interested in doing a major renovation to my home and read that FHA 203(k) loan was a very good option if you weren't sure t...

I'm glad I chose USAA

Apr 21, 2016

First, let me say that I know that everyone has a different experience. This was mine. Please note: we used a 30 year conventional...

CynthiaUSAA's avatar
LeiraHoward and Kancerous1, Thank you both for sharing your experiences with your mortgage loans. I am delighted to kno...
Kancerous1's avatar
I'm going through the process right now and things are going well, despite the fact that I'm across the world. Glad thi...


Mar 8, 2016

My foreclosure (Mortgage) was removed from my credit report. The 7 years had not elapsed. I was waiting for the 2 years to pass to...

AngelaCabanUSAA's avatar
Hi Bernie1, That is a great question, although I am not an expert in this area. I would suggest giving our bank team a ...

USAA Member for 10+ years, but not eligible for Mortgage

Mar 7, 2016

Being a member for 10+ years, hold my family joint account, credit card, direct deposit but not allowed for Mortgage loan. For whi...

RaJ's avatar
For sure I need to say, USAA stay with its motto - "For the members". Agree I was disappointed when I was refused with ...
AngelaCabanUSAA's avatar
Hi RaJ, I passed along your comment to our mortgage team for review. Thank you for reaching out.

bad service in streamline VA loan

Mar 5, 2016

I had two homes that were suppose to be refinanced under a VA streamline. I was suppose to close on 1 March 2016. I started this l...

AngelaCabanUSAA's avatar
missing money. Your concerns have been routed to our bank team for further review. They will be reaching out directly. ...
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