not usaa

their mortgage department is not USAA. worst experience ever I'm absolutely in shocked

Frustrated

We are extremely frustrated with USAA mortgage dept. we are due to close in 3 weeks, I have no idea the status of our loan my real...

Justin5's avatar
Justin5
Good luck Kimberly. Disappointing to hear this type of customer service is tolerated by USAA. I hope it works out for y...
SK2828's avatar
SK2828
I'm sorry you are having such a bad experience!!! I have also been a USAA costumer for a long time. I bought my first h...

mortgage

I have been with USAA for close to 40 years. USAA handles all of my banking, insurance, and investments with ease. Do not ever use...

dixie2

A nightmare! Never use USAA for mortgage loans. We have been with USAA for 47 years and are plesed with both homeowners and auto s...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dixie, Has someone reached out to you today? I want to make sure you are getting the assistance you need. Please keep m...
dixie2's avatar
dixie2
When I talked with USAA today, they said that it would be 48 hours before someone would call. That is not the service t...

Mortgage service is inadequate

We have found the mortgage services to be inadequate and will be moving our loan to another bank, because it appears USAA will be ...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear CMV, I am so sorry to hear about the issues you have encountered with our mortgage department. I have escalated yo...
Buca's avatar
Buca
Same issues here. I went to Citi and they were able to get things done very quickly. It's all done online and you uploa...

Issues with My mortgage processor

i am 1 week and 4 days from closing on the house I'm buying and the title company we're using hasn't even seen our packet yet. The...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear JJ1, I am so sorry for the experience you have had thus far. I have escalated your concerns and a specialist will ...
ccota's avatar
ccota
Im using the Movers Advantage program which set me up with a local realtor. She's from Coldwell Banker and is a ton of ...

Planning ahead

Trying to get advice more targeted to my situation. I'm planning on buying a home in three years when my overseas assigment is don...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi Sk5! I asked an expert here at USAA and here is what he had to say: "It’s important to know what the VA funding fee ...

switching insurance company

Charging me homeowners insurance for two houses, one of which I sold a year ago and usaa knew this, and now I have to jump through...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi Frusterated, I can see someone has reached out, I wanted to check in and make sure we were able to make everything r...
DSTEXAS's avatar
DSTEXAS
frustrated and annoy, I don't know what happen on USAA side that caused the issue, but did you not review your policies...

1st Time Home Buyer w/ VA Loan

I had read the reviews for USAA's home buying experience and it was a little daunting to say the least. But I think that more ofte...

00nick's avatar
00nick
Hi Melissa, I had a really similar problem with verification of employment. It went on for like three weeks, sort of ju...
00nick's avatar
00nick
Just a quick update, signed the papers today, close tomorrow. I have to say that USAA has been great, although there wa...

Worst homebuying experience ever

I am shocked and dismayed at this experience buying a home with USAA. This is the third home I have bought. The first was with USA...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear Doug, I have reponded to your other comment here, but wanted to apologize again for the push back you are experien...