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Welcome to Buying a Home
Discuss topics related to buying a home or new home searches. Share wisdom if you are an existing homeowner or share your tips and knowledge related to buying a home in specific areas of the country or overseas. Off topic discussions or comments will be moved to the appropriate thread. Product or service issues will be redirected to an appropriate channel. Product reviews should be entered on the appropriate product page.

Recasting a loan

Mar 30, 2017

I thought USAA held the home mortgage but had decided to use Nationwide to service the loan. Now Nationwide is telling me a recast...

USAA Social Service's avatar
USAA Social Service
Forest51, we can certainly understand the concern. We will be happy to review and reach out to you regarding this matte...

Mortgage

Mar 28, 2017

Sad to say but its time to say good bye to USAA. After this horrible experience I cant be part of this organization.My advise to a...

Disappointment

Mar 28, 2017

If you are looking for a mortgage, please look someone where else. I can honestly tell you that it has been frustrating, tiring an...

USAA Social Service's avatar
USAA Social Service
RET4, It's disappointing to hear you feel this way. This is not the impression we want our members to have about their ...

Fabulous experience with mortgage team

Mar 26, 2017

Buying and financing a new home is always stressful, and we were nervous due to some unusual circumstances (living/working oversea...

USAA Social Service's avatar
USAA Social Service
PsychDr, I am so pleased to hear that your mortgage loan and closing went well! I will be sure to share your comments w...

Mortgage with USAA

Mar 26, 2017

I purchased my home in 2014 and financed through USAA Mortgage Program. It went very smoothly and without any hiccups. I have read...

USAA Social Service's avatar
USAA Social Service
Rev, we are happy to be able to help you with your home purchase! We look forward to helping you in the future as well!...

Loan Officers are terrible

Mar 22, 2017

Do not get a mortgage loan with USAA. Mark my words. My experience with USAA loan officers have been a nightmare and absolutely te...

ENLsDAD's avatar
ENLsDAD
It's obvious they have not learned from their mistakes. My experience was a nightmare as well . This was a year ago.
USAA Social Service's avatar
USAA Social Service
WinterForest, We regret to hear of your experience with your mortgage loan. This is not the type of experience we expec...

Not a great experience so far

Mar 17, 2017

I am in the process of getting a mortgage through USAA. I probably should have listed to all the negative reviews but it's too lat...

USAA Social Service's avatar
USAA Social Service
Thank you for the update and feedback, Brian6.7. I'm glad to hear that things are going more smoothly now. We are here ...
Brian6.7's avatar
Brian6.7
After getting in touch with my mortgage processor and getting the right story from the 3rd party appraiser, we were abl...

Construction home loan

Mar 17, 2017

Wondering if USAA does VA construction loans or do I need to refinance a construction loan to a USAA loan?

USAA Social Service's avatar
USAA Social Service
Flojoeval, Thank you for reaching out in the Community. We would be happy to discuss this matter with you. So that we c...
USAA Social Service's avatar
USAA Social Service
That's a great question, Flojoeval. At this time, we don't have any mortgage specialist to answer your question. Howeve...

USAA Loan Officer is TERRIBLE

Mar 15, 2017

I have spoken with the replacement loan officer (my assigned loan officer Henry XXXXX is currently on vacation) Carol XXXXX and ha...

www.nsure1.com's avatar
www.nsure1.com
The response from social service seems to show empathy in a professional manner, with the hope to improve customer serv...
USAA Social Service's avatar
USAA Social Service
WinterForest, I understand that you are having trouble with closing your loan, and I would like to apologize for the in...

New home mortgage experience

Mar 14, 2017

I feel the need to share a little bit about the horrible experiance my wife and I just had purchasing a new home with USAA mortgag...

USAA Social Service's avatar
USAA Social Service
afbtb, Thank you for bringing this matter to our attention. This is certainly not the type of service we expect for our...
kcourto's avatar
kcourto
I would not trust USAA for a loan ever again. I was really in a bind and got a horrible rate on an auto loan plus Usaa ...
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