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Welcome to Buying a Home
Discuss topics related to buying a home or new home searches. Share wisdom if you are an existing homeowner or share your tips and knowledge related to buying a home in specific areas of the country or overseas. Off topic discussions or comments will be moved to the appropriate thread. Product or service issues will be redirected to an appropriate channel. Product reviews should be entered on the appropriate product page.

Student Loans

Sep 25, 2016

When applying for a home loan, how do USAA view student loans that are in an income-based plan?

Celeste USAA's avatar
Celeste USAA
Snoop1, Although we cannot guarantee an approval, we recommend contacting us directly to discuss your specific credit q...

Deceptive Credit Inquiry

Sep 21, 2016

So I am highly annoyed and plan on disputing this relatively deceptive practice. I have been pretty much look around at mortgage l...

Celeste USAA's avatar
Celeste USAA
Deceived84, Thank you for posting in Community. We realize this matter is important to you and regret to hear of any is...

RUN AWAY FROM USAA

Sep 21, 2016

In the process of purchasing a home. If you are even considering using USAA shop around first. You will get better communication, ...

Gus USAA's avatar
Gus USAA
Lovachicka, We appreciate you sharing your feedback in the Community. This is not the type of service we expect for our...

Buying a Home

Sep 15, 2016

I have started the process of buying my first home, I am preapproved for a home loan through USAA and one other lender. I have bee...

USAA Social Support's avatar
USAA Social Support
Hello. Please contact us 210-531-8722 so we can assist you with your inquiry. We are available Monday to Friday, 7:30 a...

Do not Refinance your home or use USAA mortgage services!

Sep 15, 2016

I made the mistake of using USAA Mortgage Services. It seemed like a good idea, at first, as the insurance has never let me down. ...

Gus USAA's avatar
Gus USAA
Fjord, Thank you for reaching out in the Community. I have shared your concerns with a colleague in the mortgage area f...
Fjord's avatar
Fjord
I'm starting to have concerns as well, especially after reading this. I called USAA 13 times today and cannot get a sin...

Does anyone care that my home loan process is now going o...

Sep 13, 2016

I did everything that you are supposed to do when shopping for a home. I made sure that my credit and down payment were aligned an...

USAA Social Support's avatar
USAA Social Support
Hoosier9339 - I understand the seriousness of the situation you have described. Please know that it is never our intent...
Hoosier9339's avatar
Hoosier9339
I bet you had the same lying John that messed up my application TWICE. Then the processor told me that I can take my bu...

Anyone else feel hosed with the extension lock fees??!!?

Sep 13, 2016

Maybe should have read some of these threads before I went with USAA. First step set up by the loan officer which was simple enoug...

USAA Social Support's avatar
USAA Social Support
Bogo2, I understand that you received a phone call from USAA while attending a funeral. Please accept my condolences on...
Bogo2's avatar
Bogo2
I'm having a Dilemma on trying to purchase my home. I get after hours return calls from the rep, telling asking me for ...

Another Disappointed USAA Mortgage customer !!!!

Sep 12, 2016

We will join the list of disappointed USAA mortgage customers. After a great pre-qualification process, the loan moved to the next...

Celeste USAA's avatar
Celeste USAA
Tbirdman, Thank you for posting in Community. Our goal is to ensure that you are provided with a level of service that ...

Do not use this service

Sep 9, 2016

The worst service slow very little information given impossible to get in contact with

Gus USAA's avatar
Gus USAA
NSueZ, USAA is committed to providing our members with world class customer service. We regret to hear of your experien...
TMG_louisville's avatar
TMG_louisville
Do you have any suggestions for pushing back hard? I'm really considering some type of lawsuit to recover the moving fe...

Do NOT use USAA mortgage services

Sep 8, 2016

DO NOT USE USAA MORTGAGE SERVICES!!!!! I have had several friends in the Marine Corps use USAA for their mortgage and to a man all...

reddog47's avatar
reddog47
I just went or should say am going through the same thing, inept does not cover it.
Hoosier9339's avatar
Hoosier9339
My experience has been just as awful as yours. USAA mortgage won't do anything to make up for all the wasted weeks, lie...
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