Welcome to Buying a Home
Discuss topics related to buying a home or new home searches. Share wisdom if you are an existing homeowner or share your tips and knowledge related to buying a home in specific areas of the country or overseas. Off topic discussions or comments will be moved to the appropriate thread. Product or service issues will be redirected to an appropriate channel. Product reviews should be entered on the appropriate product page.

Refinancing with USAA has been a nightmare

Jul 25, 2016

We decided to refinance and leave a bank we've been with for 10 years to go to USAA. USAA did not offer a better deal but I have a...

CelesteUSAA's avatar
CelesteUSAA
Member since 1992 #, Thanks for reaching out to us in Community. Your feedback is important to us and regret to hear of...

Using your VA loan to buy another home

Jul 17, 2016

I'm retiring next year and I plan on moving back to my home town can I use my VA loan to buy another house if I bought my first ho...

Concerned too's avatar
Concerned too
Wait until you sell your current home, then once everything is cleared use your certificate for another VA loan. DO NOT...
CelesteUSAA's avatar
CelesteUSAA
DW71, Thanks for posting your inquiry in Community. In order for us to provide the accurate guidance for a VA loan, ple...

Best decision I could have made

Jul 16, 2016

USAA has proven time after time that they will do whatever it takes to protect their customers. I have been a member for over 20 y...

CynthiaUSAA's avatar
CynthiaUSAA
Millertime5, We greatly appreciate you taking the time to share you awesome experience with our mortgage team. I will e...

Pre-Qualification and Location

Jul 11, 2016

I am currenlty looking to puchase a home, but I do not yet have a definite location; Oregon, Washington, and Idaho are in my searc...

GusUSAA's avatar
GusUSAA
Kilo3, Thank you for posting in the Community. USAA offers several ways to assist you with your house hunting. In addit...

Who do I complain to at the top of USAA

Jul 11, 2016

Hey folks! Does anyone know how to get into touch with the top people at USAA? I am in the process of getting a mortgage and it ha...

GusUSAA's avatar
GusUSAA
Concerned too, Thank you for posting in the Community. Your concerns have been escalated for review and response.
Concerned too's avatar
Concerned too
BS, had same issue. USAA could not locate my 50k down payment on closing day. Sat in the lawyers office for 7 hours wai...

Tiny Home Financing?

Jul 9, 2016

USAA, I'll be calling today, but I wanted to see if anyone here has looked into financing a tiny home? I'm looking to buy one so m...

GusUSAA's avatar
GusUSAA
cbjornnes, Thank you for posting in the Community. At this time, USAA does not offer financing specifically for tiny ho...
Taspole's avatar
Taspole
I love tiny houses!That being said, traditional financing is likely to be problematic for you. They will find issues wi...

USAA Mortgage Services are Terrible

Jul 6, 2016

My husband who is a diabled airforce veteran and I tried to get a mortgage through USAA. Let me tell you, it would have been easie...

cbjornnes's avatar
cbjornnes
I had a somewhat similar situation happen to me. We ended up doing private financing...
GusUSAA's avatar
GusUSAA
Ryan1981, We regret to hear of your mortgage experience. We understand the process to close a mortgage loan can be stre...

Pre-approved to be Denied Day of Closing

Jun 30, 2016

Very concerned and disappointed in my son's first home buying experience, choosing USAA, via recommendation from a family member. ...

AM1111's avatar
AM1111
I posted about USAA not doing any analysis in accordance with the VA underwriting guidelines. They strictly relied on t...
CelesteUSAA's avatar
CelesteUSAA
SeniorMgr, please review our response here. We are actively reviewing your information and appreciate the opportunity i...

Discriminatory/poor VA loan practices or "how to deny a V...

Jun 29, 2016

I have been with USAA for 29 years. Loved the rates and never really had a problem. I always felt taken care of when I called din ...

GusUSAA's avatar
GusUSAA
JDS: 55 yr member, We understand this matter is important to you. USAA takes note of all feedback from our members. Whe...
JDS: 55 yr member's avatar
JDS: 55 yr member
That lame reply to a very specific set of demands from Bent Over Vet means that contract lawyers have taken over USAA's...

I want to keep my current home, use it as a rental, and b...

Jun 28, 2016

I am going to be buying a new home. My kids are soon to be of school-age, and the districts are horrible (or non existent) where o...

CelesteUSAA's avatar
CelesteUSAA
SeniorMgr, Thanks for reaching out to us in Community. This is not the experience we want for our members. We have esca...
SeniorMgr's avatar
SeniorMgr
And I am looking into violations of the Fair Housing, Fair Credit Act, and USC codes in terms of USAA responsibility an...
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