Here we go again!!! Poor Processors AGAIN!!

Jun 30, 2015

After a miserable rocky start to my mortgage process, which finally got straightened out by a fantastic processor, and closing on ...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear KTS, Thank you for reaching out and sharing your feedback. I am very glad you had a positive experience with our m...

Let down by USAA 'licensed mortgage processors' all the s...

Jun 29, 2015

There are espectation for us service members, if an institution pledges to serve they should stick to their word; we service membe...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear Alberto, I am so sorry to hear of the trouble you are experiencing. I have escalated your comments and concerns an...

Terrible Mortgage Experience

Jun 29, 2015

After several years of good service with USAA and a fabulous experience last July handling a prior mortgage loan, I'm finding that...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear Strick0222, Thank you for taking the time to provide the details of your current mortgage situation. I am so sorry...

No timeline on Home equity Loans? Really?

Jun 29, 2015

I've waited 4 long years while we got our lives together to finally get the much needed renovations on my house done. I go to find...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Members - Spirited debate is welcomed, however per our Moderation Guidelines any personal attacks will be removed. Plea...
DSTEXAS's avatar
DSTEXAS
USAA is a business and if they don't offer a product you want, then just go somewhere that does. Throwing a public tant...

Movers Advantage

Jun 27, 2015

Good Afternoon; I am inquiring about movers advantage. The website said that they are open on Saturdays however, after calling we ...

TJK1's avatar
TJK1
Thank you so much.,.
BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi TJK1, Did you call this number? MoversAdvantage® Real Estate Assistance Movers Advantage Real Estate Assistance Phon...

Where do I go for Customer Service?

Jun 26, 2015

I am a longtime USAA member with positive mortgage experiences. I’m in the process again and having serious concerns of USAA not o...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Dear OscarMike, This is a regrettable situation, and I appreciate the time it has taken for you to post your experience...

Forewarning to potential homebuyers

Jun 25, 2015

Key point. Don't use USAA for your mortgage needs if you are in a seller's market, or any market. I just signed my closing documen...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Dear Member, I empathize with your frustration, and thank you for taking the time to explain what issues you have been ...

Disappointed and confused

Jun 25, 2015

My husband and I prequalified for a mortgage. We submitted everything requested...we think. We have called and left messages, we h...

Mrs parker's avatar
Mrs parker
So the loan manager called me and said the bank changed its mind and will not give us a mortgage. We were to close in 2...
Taspole's avatar
Taspole
I checked the CFPB site for USAA complaints (non mortgage). In the bulk of the responses USAA states "company believes ...

sorry we choose USAA

Jun 25, 2015

Mortgage processing department is full of liers. Don't trust them, even after you catch them in a false truth they lie more.

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear sheba1, I am so sorry to hear that no one has reached out. I too have escalated your comments and situation and wi...
sheba1's avatar
sheba1
Hey Angela,Well it's Saturday morning and we are still homeless and waiting for someone to contact us. A day closer to ...

Equity LOC and Car Insurance

Jun 25, 2015

I am approaching 30 years of membership and have seen a downturn in service over the last 2 years. My first incident was with a fe...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Dear HinghamHouse, Unfortunately, I do not yet have an estimate as to when the HELOC products will become available. We...
HinghamHouse's avatar
HinghamHouse
Is there any estimate on when USAA will offer a HELOC product?