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Discuss topics related to buying or selling a car. Share ideas and opinions on automobile ownership, favorite vehicles and, the process of buying/selling a car. Off topic discussions or comments will be moved to the appropriate thread. Product or service issues will be redirected to an appropriate channel. Product reviews should be entered on the appropriate product page. Commercial advertisements are not allowed will be removed per our Community Moderation Guidelines.

USAA Auto Loan

Jul 22, 2017

Hello. I want to know if anyone has had the same experience as I have. As I am extremely frusterated and upset. I purchased a car ...

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kcourto
Welcome to USAA! Refinance with a credit union! I did and saved $100 a month in interest with a credit union I had no r...
USAA Social Service's avatar
USAA Social Service
I realize how serious this is, Sessionsh, and regret you feel this way. I've sent a request to a Subject Matter Expert ...

Usaa car buying service and loan rates

Jul 17, 2017

Beware of using usaa when purchasing or financing a vehicle. The negotiated rate for purchasing a new car is still several hundred...

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USAA Social Service
USAF_Ret, I appreciate your response. Since we are continually looking for ways to improve, I would like to thank you f...
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USAF_Ret
"I see that we have provided some options in prior email correspondence after an couple attempts to call you for a poli...

What does USAA consider "excellent" credit?

Jul 14, 2017

I recently applied and was approved for the USAA credit card I wanted. Another credit union approved me for a refinance on my vehi...

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USAA Social Service
Hello and thank you so much for your inquiry. Excellent credit may consist of the general following characteristics: Ex...

Auto Loan

Jul 13, 2017

What has happened to USAA? For over 40 years I have been a member of USAA. I recently used their car buying service to purhcase a ...

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USAA Social Service
Fixn2gocamp, I appreciate hearing the outcome of this matter. It's unfortunate that due to an oversight you did not hav...
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Fixn2gocamp
To update this thread in fairness to USAA, I finally managed to reach a lady named Allie, who was in Loan Origination. ...

USAA customer service has gone downhill

Jul 11, 2017

I have always been such an advocate for USAA but not anymore! Boy have things changed for the worse. I recently purchased a car, u...

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USAA Social Service
Westiemom4ever, we are currently reviewing your situation and will reach out to you soon. I appreciate your patience as...

Loan denial

Jul 11, 2017

So after paying my bk for 5 years I feel like I got lepracy. Banks won't help you even though you paid five years straight. USAA i...

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USAA Social Service
Hello S. T. thank you for the post and I know this can be very frustrating and we never want our members left feeling t...
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S. T.
Tell me about it. I got an amazing deal through Wells Fargo when USAA wouldn't finance me.It is funny, I have had unsec...

Auto Loan

Jul 11, 2017

I applied for an auto loan as the advertised rate was 2.49% I have excellent credit large income and assets I wasgiven the run aro...

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USAA Social Service
Hi, RGP97HDRK! I regret to hear your experience with the auto loan was not all you expected. We'd like the opportunity ...
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RGP97HDRK
Funny same thing happened to me this weekend. Bait and switch. That 1.99 is not really available if you use their car b...

USAA Car Buying Service

Jul 11, 2017

Gilroy Toyota in CA would not honor USAA Car Buying Service price unless I buy a prepaid maintenance plan ranging in price from at...

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USAA Social Service
Thank you for bringing this to our attention, Junejin. This definitely isn't how the service was intended to function, ...

BS STUPID USAA TITLE PROCESS

Jul 10, 2017

Apparently USAA sends everyone that pays off a loan a letter that says the state has an Electronic title if you live in a state th...

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dmfjhg
Spent more time on the phone today with a rude, lecturing, escalating jerk in USAA title section today. Just kept telli...
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USAA Social Service
dmfjhg, Thank you for the information. We will have a expert look into this issue and conduct a follow up with you. ~Je...

Car Buying Service is providing me no benefit.

Jul 8, 2017

I am attempting to purchase a vehicle, and I noticed that with the USAA car buying discount, my purchase price is equal to the dea...

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NiceNurse
Recently had the same issue! (6/21). Went through USAA for pre-approval. Got recommended 'True Car' dealership and used...
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USAA Social Service
Dear Frugal_Consumer, We are sorry to hear that the Car Buying Service was not the best deal for you. We understand tha...
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