Father joining USAA?

Jun 29, 2015

I'm currently active duty, would my civilian father be able to open an account to utilize services?

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Hi Clark3! As DSTEXAS has posted, this is correct. If you have additional unanswered questions you can call a member se...
DSTEXAS's avatar
DSTEXAS
Below are the current requirements for benefits. As it says there are some products they offer without military affilia...

No VA Deposit

Jun 29, 2015

any one else missing their deposit today?

AngelaCabanUSAA's avatar
AngelaCabanUSAA
You are correct, Zyfix. *UPDATE* We have been notified that DFAS processed a reversal for some of the deposits, looks l...
AngelaCabanUSAA's avatar
AngelaCabanUSAA
Hello there - are you still missing your deposit? I have asked someone in our banking department, and I am waiting to h...

Lack of service

Jun 23, 2015

USAA needs to put more emphasis on service rather than their revenue stream. Stop the moranic commercials and have folks that can ...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Dear Tim1971, I am disheartened to hear that you are not able to reach one of our member services representatives. Woul...
DSTEXAS's avatar
DSTEXAS
Those "moranic [sic] commercials" are meant to attract eligible individuals to join, which will increase membership num...

Auto

Jun 19, 2015

Does USAA do auto refinance loans?

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Hi JD Summers! Yes, we do offer auto refinance loans. Please click here to read more about these type of loans. If you ...

Strapped for cash

Jun 18, 2015

I've had to call twice. The 1st time was to say I couldn't yet pay my bill. They were awesome and said no problem, you won't be ch...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Hi LadyKay06, Welcome to the Member Community! I am happy to hear that your needs were met by our Member Service Repres...

dirtbag usaa

Jun 18, 2015

serious banking issues and even worse customer service steadily increasing past few years. been with them over 10 years but had en...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Dear Member, I regret that you are experiencing this problem. This does sound like a frustrating situation! I am not qu...

Social Security

Jun 16, 2015

I receive Social Security Benefits on the 3rd day of each month. Seeing as though July 3rd is on a Friday and the next day is a ho...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Hi Xavie! Welcome to the community! I would recommend calling us at 1-800-531-8722 so a member service representative w...

Use ANY OTHER insurance USAA sucks

Jun 15, 2015

Hit by another driver from behind at a red light. Bad injuries to my car, worse to me. Despite paying for a rental car for 30+ yea...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear Member, I am very sorry to hear about your accident and the injuries you have sustained. I have escalated your com...

Thanks

Jun 11, 2015

I had soot damage to my home and I asked my adjuster several times would my lodging be covered during the cleaning process, becaus...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear Member, I am so very sorry for your loss. I cannot imagine losing both parents in such a short amount of time.I al...

La Cantera discount

Jun 10, 2015

Does anyone know if USAA members still get discounted packages for La Cantera since the switch from Westin? We used to stay during...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Is looks like it!! https://www.destinationhotels.com/la-cantera-resort-and-spa/exclusive-usaa-offers Thank you!