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Denied USAA Benefits

Feb 19, 2017

I just signed up for a USAA Account with a General Under Honorable conditions discharge. I was separated from the Service for MST(...

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USAA Social Service
KyNLa, I understand you have concerns regarding eligibility with USAA. I am sorry to hear about your experience while s...

Small Business account

Feb 18, 2017

My wife and I have been members since 2005 and know she is starting a online baking business and we wanted to start a business acc...

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USAA Social Service
Hello and thank you so much for your interest in opening a business account. Unfortunately we only offer personal accou...

Senior Bonus Allocation Eligibility for 2016

Feb 18, 2017

In Nov 2016, I canceled my auto and homeowner policies because the premiums had gotten too high. Due to annual cost of constructio...

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USAA Social Service
Hello Nancy and thank you for your inquiry about your senior bonus payout. All 40 year plus members will receive their ...
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USAA Social Service
Hello Nancy. I'm so sorry to hear insurance was no longer affordable for your property. Our insurance department is cur...

USAA Co-branded Amex vs. Amex-issued Cards

Feb 18, 2017

Hello all, After much deliberation, my wife and I decided to close our Amex-issued cards and return to using our USAA co-branded A...

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USAA Social Service
Dear ArmyRetiredInJapan, That is great to hear! We are glad you enjoy your USAA American Express card. Thanks for shari...

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Feb 17, 2017

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USAA Social Service
Hello. Please let me know if I can assist you! - Darrell

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Feb 17, 2017

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USAA Social Service
Dear Randomdifferent, Please let us know if you need any assistance. Have a great night!

Issues with Homeowners and Auto Insurance

Feb 17, 2017

I faithfully pay my monthly insurance bill but I have come to know that USAA insurance does not offer you a piece of mind as it sh...

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USAA Social Service
Unhappy Customer 1, Thank you for participating in the Member Community, even though I wish it was under a happier circ...

Bonus points from rewards

Feb 16, 2017

Has anyone received the 10,000 points from the offer that ended in December 2016. You had to make 12 qualifying purchases before D...

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USAA Social Service
Coolmom 1, This is not how we want you to feel. I will engage a subject matter expert to review & reach out to you. ~ L...
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Coolmom1
I'm very offended that it has been insinuated that I'm making it up about the 10,000 bonus points for making 12 qualify...

Not Really a Benefit

Feb 11, 2017

Its not really a benefit when USAA asign a company/guy as an auto insurance adjuster is located in Arizona. He never called me bac...

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USAA Social Service
LTran, Thank you for sharing your feedback. I asked a claims specialist to follow up with you regarding your concerns w...

Eligibility

Feb 9, 2017

My ex husband was discharged from the Army with and Under Honorable General Status. Does that mean that we do not qualify for USAA...

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USAA Social Service
Hi Austin's finest! USAA membership and products are available to military members, veterans who have an honorable disc...
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