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Health insurance question

Jan 21, 2017

If I get health insurance through USAA. Can I view my information on my app? Like my medical ID card and things of that nature?

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USAA Social Service
Bb12, I understand you may be interested in health insurance through USAA and would like information on data that will ...

Dividend Payment

Jan 20, 2017

I have not recieved any Dividend payments for 2015 or 2016...who do I need to speak to

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USAA Social Service
RaiderX, Thank you for your post regarding the auto insurance dividend. Please know distributions aren't guaranteed. Di...
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USAA Social Service
RaiderX, We will be happy to review your concerns regarding dividends in 2015 and 2016. We will have a member of our te...

Cigna Dental Plan being dropped

Jan 19, 2017

Our USAA Cigna dental insurance, we have the best plan, has been dropped by our dentist in Tucson, AZ. Our dentist told us they do...

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USAA Social Service
Too Tall1, thank you for providing us with this feedback. We strive to provide the best for our members and have shared...

Cruise and Travel Scam

Jan 5, 2017

Booked our honeymoon through USAA travel Deals, from the USAA website... upon confirming the reservation I was talked into a USAA ...

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USAA Social Service
scammed1027, I'm sorry to hear of your experience and certainly understand your frustration. I have escalated your conc...

USAA Reviews

Dec 30, 2016

As a 40 yr member and with all my kids members I am amazed at the negative reviews posted. Our family has had consistent stellar s...

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ENLsDAD
Maybe you are just the top 1% that has received "stellar" service. By reading the reviews this is not the case for MANY...
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USAA Social Service
Quentin, we appreciate your 40 year membership and are looking forward to continuing that relationship. We are here to ...

Roadside assist

Dec 28, 2016

ON THE EVENING OF 23 DEC 2016, WE CALLED ROADSIDE ASSIST FOR HELP TO CHANGE A TIRE THAT OUR CAR WAS STUCK IN THE MIDDLE OF AN INTE...

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USAA Social Service
Gary4, thank you for reaching out to us. I apologize that you have not heard from us. I have shared your situation with...
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gary4
Robert, as of this evening 12 Jan17 I have not heard from you??? I see USAA had paid for the service that they never sh...

2016 dividend for insurance

Dec 26, 2016

This is the first year we did not receive a dividend check. are they going out late this year? how do I check if a dividend was se...

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USAA Social Service
corona glen, Thank you for your post. Notifications regarding the 2016 auto dividends have already been sent to our mem...

Thank you

Dec 24, 2016

As a new member and traveling on Christmas Eve. as a last minute thought, we decided to inquire about a motel discount as we were ...

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USAA Social Service
SRFarm, Thank you for taking the time to share your feedback regarding your recent customer service experience. I am pl...

Roadside assist

Dec 23, 2016

I'd like to be secure in canceling AAA but feel that the USAA roadside will be less impressive . Can anyone tell me how they compa...

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JaJu
USAA Roadside is a good price and dependable. However, only recently in 2016 have I discovered, every call for service ...

Roadside assistance

Dec 18, 2016

Ive called roadside assistance twice in the decade ive had USAA. Both times were horrible experiences. Last week i called and it t...

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USAA Social Service
Alybry3, USAA strives to provide best in class service and products to its members. I regret to hear this was not the c...
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