It's a deal killer

Apr 20, 2016

I love USAA but without some kind of savings feature tied to purchases, I'm not moving my accounts. I am with Wells Fargo now and ...

pinetree's avatar
Every customer decides deal/deal killer.  
CynthiaUSAA's avatar
Scoop104, Thank you for your feedback as we always look for opportunities to improve. Based on member feedback, our tea...

Hit & run

Apr 19, 2016

It's incredibly frustrating to be hit by someone in a parking lot and the driver of that vehicle leaves no information. Yet our in...

CynthiaUSAA's avatar
Kt2925, Thank you for your inquiry. I am reaching out to a claims colleague to review your claim further and contact yo...

Life Insrurance Fraud

Apr 18, 2016

Recent discovery of wide spread failure to pay proper beneificiaries of in-force life policies and instead simply steal the death ...

pinetree's avatar
TY. Suggest this topic be covered in the USAA monthly member publication. Policy holder benefits should always be place...
CynthiaUSAA's avatar
pinetree, Thank you for your post in Community. At USAA we understand the importance of having a life insurance policy ...

Child safety seats

Apr 5, 2016

Is the child safety seat program still effective? (reimbursement for child safety seat purchases)

CynthiaUSAA's avatar
Asha87, Good afternoon! The Child Safety Seat Program is no longer in effect. We appreciate your inquiry and participat...


Mar 11, 2016

I consider membership with USAA to be a PREMIER procession. USAA"s members ARE solid and so is USAA. The combination results in un...

BrianaHartzellUSAA's avatar
Thank you for your membership and loyalty!

United Health Care

Mar 9, 2016

USAA should not associate with United Health Care. They answer their phones outside the USA and purposely evade normal consumer qu...

AngelaCabanUSAA's avatar
Micah_Jr, Thank you for the feedback, I have passed this along to our team that handles insurance questions and concern...

Eligibility of 3 daughter's spouses

Mar 3, 2016

As a new member I would like to know if my 3 daughter's spouses are eligible for family membership

AngelaCabanUSAA's avatar
Hi argusc3, To ensure that we give to an acccurate answer on membership, please give one of our member services represe...

SCRA Benefits Horrible Customer Service

Mar 1, 2016

I have called 5 times to get an update and I neverable to get an actual update. I first submitted my application along with my PCS...

AngelaCabanUSAA's avatar
Thank you for reaching out to us in Community. I am having a bank team member review this and they will be reaching out...

Credit check with experian

Feb 23, 2016

I thought that as a customer with usaa that you could have excess to credit check with experian.i can't get thru to them could u h...

S3maj's avatar
I believe you have access to a score provided bu USAA that isnt completely accurate but an estimate from Experian. I be...


Feb 15, 2016

I'm a vet in Chicago area and I need to file claim for PTSD.I want to know the best way to do it. If there is another vet in my ar...

64C10's avatar
Go to the website "ebenefits" ,sign up and just follow the in instruction.
Stevelow1's avatar
Contact attorney Sean Raven. Look him up on the Internet. He specializes in Veterans Affairs appeals and is excellent. ...
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