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ADT not honoring USAA contract

Apr 26, 2017

I have had an ADT-USAA contract since 2005. In 2016, I added some additional features to my system, and instead of having me sign ...

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USAA Social Service
FTC_CO, Thank you for reaching back out to us regarding your concerns with the contract as well as the battery replacem...
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FTC_CO
I posted a few days ago about an argument I had with ADT over whether or not battery replacment was included with my US...

10% VISA Reward

Apr 22, 2017

I just received an email about the 10% reward bonus on my VISA. However, my 18,000 points are worth $180. That's only 1%. What am ...

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USAA Social Service
Hello cardamom5, In reviewing the email notification, the promotional details are at the bottom of the page and state: ...

Frustrated with a hit and run

Apr 16, 2017

Last week I discovered that my parked car had been hit, and no note was left. The unusual thing is that another vehicle (parallel ...

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USAA Social Service
Forrest_Gump, We're sorry to hear about the hit and run accident. We understand your frustration with the claim and we ...

Roadside assistance with Agero

Apr 16, 2017

Roadside assistance is a joke. Worst service ever.

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USAA Social Service
I'm sorry to hear about your disappointment with the Roadside Assistance Service. Can you please share what's causing y...

2016 Dividend

Apr 14, 2017

I don't recall getting a 2016 dividend. Is it sent in a check or credited to one of my USAA accounts?

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OhMM
Mine was applied to my car insurance. I remember getting paper checks, so I still freak out a little, thinking it's los...
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USAA Social Service
Hi, ElephantLover978. I have sent you a secure email with details on your auto dividend. To retrieve the message after ...

Explore Cruise and Travel - awesome customer service by V...

Apr 9, 2017

Today was my first time planning a cruise with my wife and I must share the following post since the Personal Vacation Consultant ...

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USAA Social Service
EST2017 This is Awesome! We are so pleased to hear that you and your wife were taken care of when contacting a personal...

USAA and ART

Apr 8, 2017

I was researching information about USAA' partnership with ADT. I was very surprised to find some negative information posted. I o...

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USAA Social Service
Reynz, thank you for sharing your thoughts and experience with ADT services. We are here to help our members keep costs...

Service Greatly Lacking

Apr 7, 2017

For years, our family has always raved about USAA and the wonderful products and services that we have received. In the last few m...

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USAA Social Service
Thanks for taking the time to post to the Community, N-limbo. This isn't the way we want our members to feel about us, ...

Service greatly lacking

Apr 7, 2017

For years, our family has always raved about USAA and the wonderful products and services that we have received. In the last few m...

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USAA Social Service
Hi N-limbo - I've replied to your original post. - Cathleen

Transfers

Apr 5, 2017

I've had my checking account since 2007. As of the last 6 months I've been blocked from transfers. I've called numerous times and ...

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USAA Social Service
Rocky86 - I'm sorry for any frustration you may have experienced. I understand the importance of being able to transfer...
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