ID Theft Benefit for VISA

May 22, 2015

I received a mailer indicating a new lineup of benefits was available to VISA cardholders effective February 1, 2015. One of the b...

USAA as a spouse/dependent

May 11, 2015

So I used to love USAA until recently. It seems I can't do anything on my own as a spouse and that anything I do from Credit cards...

DSTEXAS's avatar
DSTEXAS
DaniNs It sounds like you are not the joint owner on the accounts, but just an authorized user/agent. The USAA Deposito...
BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi DaniNs, I would love to get you in contact with a specialist who can work out the permissions you need. I am also a ...

GI Bill

May 10, 2015

Can my husband ( Active Duty ) split up his GI Bill between me our very young sons and himself?

Angela Caban's avatar
Angela Caban
Here is an awesome community post explaining this exact process: https://communities.usaa.com/t5/Financial-Advice-Q-A/W...

Annoyed

May 10, 2015

I am in a similar situation. I was hit on 4/22, & I feel as if I am having to do all the work. I only hear (via email) when I init...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Thank you for keeping us updated Tweacher. Please let me know if you need anything else! Thank you
Tweacher's avatar
Tweacher
Happy camper. I just rec'd the call that the deductible was waived- the other driver's insurance will be billed.

Insurance cancelled

Apr 30, 2015

currently have NO insurance through USAA! The 'system' won't allow any type of insurance to be issued until it finishes a process ...

robdhubb's avatar
robdhubb
There IS an impression held by many decades old USAA customers that we are being shoved aside and to other companies fo...
BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear member, I apologize for the trouble you are experiencing. A member service specialist will be reaching out to you ...

Long term member

Apr 30, 2015

customer service is similar to a cable company phone call. the process is no longer about valued customers. Saddened today to see ...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear member, We are so sorry to hear how our services have made you feel we would truly appreciate further details abou...
727's avatar
727
I see this complaint more and more frequently. I wonder if USAA could address this and let us know what is in the pipel...

Worst Insurance Company EVER

Apr 21, 2015

USSA is by far the worst company in the history of insurance if you want a company that is looking for your best interest, making ...

CPTDrNixon's avatar
CPTDrNixon
@robdhubb Many thanks for your comments, of which I have found to be very accurate. I would agree that USAA is not the ...
CPTDrNixon's avatar
CPTDrNixon
Many thanks for your concerns. Our attorney's were able to reach out to USAA and obtain compliance in receiving the cla...

Youth Banking

Apr 16, 2015

I have 2 boys added as members who are 14 & 15 years of age. When I try to set up a youth banking account I'm being told that I do...

314pi's avatar
314pi
Thanks for the reply. I entered the year of birth incorrectly haha.
sheesh!'s avatar
sheesh!
Have you added them as family members on your account? you can see the family members you have added by going to my pro...

Affordable travel

Apr 8, 2015

hi, can anyone recommend how to vacation on a single income with my teenage son. We are traveling with another family of five, so ...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi LoveyaKK, I recommend browsing throught the travel deals we offer here : https://www.usaa.com/inet/pages/travel_main...

Membership

Apr 8, 2015

I became eligibile to join USAA through my grandfather. Can my mother-in-law join USAA through me?

DSTEXAS's avatar
DSTEXAS
Probably not. You can find the current eligibility requirements at: Who Can Join? For an official answer, she will need...