Welcome
Welcome

UMG performance

May 15, 2016

Do you really think the perofrmance of your mangaed funds is comparable to anyone else? I see lots of movement and lots of fees bu...

pinetree's avatar
pinetree
Fees are very high and some cost are not exposed. Not good.

Bad Experience with Explore Cruise and Travel

May 11, 2016

So a tip for all of you that may be planning on booking a cruise through them. Get Onboard Ship Credit, thought we were getting a ...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear Arago, I was made aware that you were to speak with a representative and I wanted to check in and see that this is...
AngelaCabanUSAA's avatar
AngelaCabanUSAA
Oh no! I'm sorry to hear you had a poor experience redeeming your vouchers. Your feedback is important, and we will sha...

Benefits

May 3, 2016

How do you see you id # online?

CynthiaUSAA's avatar
CynthiaUSAA
Nana1738, Thanks for reaching out in Community. Your member number will be located on the first page top left-hand corn...

Explore Cruise and Travel

Apr 29, 2016

I've just starting connecting with Sheena from Explore Cruise and Travel and it has been a pleasant experience so far. She was ver...

CynthiaUSAA's avatar
CynthiaUSAA
LuckySheep, First of all, congratulations on your upcoming marriage! What an exciting time. I am pleased to hear your e...

It's a deal killer

Apr 20, 2016

I love USAA but without some kind of savings feature tied to purchases, I'm not moving my accounts. I am with Wells Fargo now and ...

pinetree's avatar
pinetree
Every customer decides deal/deal killer.  
CynthiaUSAA's avatar
CynthiaUSAA
Scoop104, Thank you for your feedback as we always look for opportunities to improve. Based on member feedback, our tea...

Hit & run

Apr 19, 2016

It's incredibly frustrating to be hit by someone in a parking lot and the driver of that vehicle leaves no information. Yet our in...

CynthiaUSAA's avatar
CynthiaUSAA
Kt2925, Thank you for your inquiry. I am reaching out to a claims colleague to review your claim further and contact yo...

Life Insrurance Fraud

Apr 18, 2016

Recent discovery of wide spread failure to pay proper beneificiaries of in-force life policies and instead simply steal the death ...

pinetree's avatar
pinetree
TY. Suggest this topic be covered in the USAA monthly member publication. Policy holder benefits should always be place...
CynthiaUSAA's avatar
CynthiaUSAA
pinetree, Thank you for your post in Community. At USAA we understand the importance of having a life insurance policy ...

Child safety seats

Apr 5, 2016

Is the child safety seat program still effective? (reimbursement for child safety seat purchases)

CynthiaUSAA's avatar
CynthiaUSAA
Asha87, Good afternoon! The Child Safety Seat Program is no longer in effect. We appreciate your inquiry and participat...

USAA --A COMPANY YOU KEEP with CUSTOMERS to DIE FOR

Mar 11, 2016

I consider membership with USAA to be a PREMIER procession. USAA"s members ARE solid and so is USAA. The combination results in un...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Thank you for your membership and loyalty!

United Health Care

Mar 9, 2016

USAA should not associate with United Health Care. They answer their phones outside the USA and purposely evade normal consumer qu...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Micah_Jr, Thank you for the feedback, I have passed this along to our team that handles insurance questions and concern...
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