BeLance
Contributor

i have a pending transaction that is showing on my account but the payment was cancelled by the seller. how long before the transaction is no longer holding up funds on my account, it's a significant amount and would like access to those funds sooner rather than later. thanks.

1 REPLY

 

@BeLance, I'd be happy to  provide this information for you. When a merchant cancels a transaction the pending hold will typically fall off of the account within 4 business days. If you need the hold release sooner please have the merchant contact us at 210-531-8722 and we can work with them to have the transaction released if needed. ~Michelle