need help2521
Contributor

I applied back in Apr and submited documents which were requested.  It has been over two weeks and I still haven't heard anything regards to it.

What's going on?

3 REPLIES

@need help2521, Sorry to hear it is taking so long! Please chat or call 210-531-8722 so that we may pull up your account and take a look.at what is going on. Thank you  ~Tom

How do I initiate chat?  I couldn't figure out where to go.  Can you send me the link?

@need help2521  Sorry that your having difficulty starting a chat. To initiate a chat from either the mobile app or usaa.com, go to the " help " menu and type Chat. Follow the banking prompts. You can also reach chat by going to " contact us ".  That should get it done. ~ Suzy