Occasional Contributor
Usaa says that if I don’t update my identity you will close my account yet nothing has changed except for the passing of my sister. I called Usaa about closing my sister’s account and your agent said that my sister must sign the authorization. Usaa is no longer a safe place!


@Shoeleather, Thank you for reaching out. I see that you had a similar post that was sent for review. I will be sure to forward this post as well. ~Suzy