I am very sorry to hear about you and your husband's health issues. We would like to see if anything can be done to help your situation. If you could please send us a message using this form, we can look into your account. Thank you.
You should consider switching banks prior to filing for Bankruptcy. We have had the exact same experience as the original poster. The only difference, we did not have any USAA debt discharged in the bankruptcy. Because we had a secured credit card with USAA, they received our bankruptcy notice. The money that secured our card was taken to pay off the balance and the rest is supposed to be refunded to us but we have yet to see that! Plus, the credit card was then posted to our credit report as being derogatory. WE HAD NEVER BEEN LATE AND THE CARD WAS PAID IN FULL!!!
But back to checking...because the bankruptcy notice was sent to USAA, it was enough to lose access to most account features. For example, we cannot deposit checks via mobile anymore. The closest USAA is well over 150 miles away! We no longer have access to the full site, only the mobile, which takes away the ability to communicate with USAA via email. When we contacted USAA, we were told the same. Once the Bankruptcy is removed from our credit in 7-10 years, we will have our access back!
We are in the process of closing our USAA account and changing to Navy Federal. This is a sad day for us because we have been USAA customers for such a long time and have NEVER had issues with them. We don't go into the negative, our bills are paid on time, we deposit over $100 grand a year in our account, but because our child was born 4 months early and we couldn't pay a $5 million hospital bill, we are punished by our bank! USAA is great on everything else but their policy surrounding bankruptcy is very neanderhalic so please, beware!
I am in a similar situation. I am approaching my 9th year since i declared bankruptcy. My score isa 756 and im still treated like an outsider. Its kind of insane thinking that the economy tanked - and hit those of us in some industries harder than others (I was a residential construction manager). I didnt do anything wrong, I didnt buy 22" rims for my car... I got laid off 3 times in a row. The insult to that injury was USAA for years (even still) denying me any services.
What the heck? I think its time we start blasting this on social media.
If you're wanting to help, id like an email address Or contact me: member number is 17142264
SinePari, thank you for contacting us regarding your relationship with us. I understand you filed bankruptcy which has impacted your status with us. I will be happy to have this matter reviewed. Please allow up to 7 business days for completion. You may follow up with us at 1-800-531-8722 after this time frame. We appreciate hearing from you. - Rhonda