This most certainly isn't how we want our members left feeling and I will have a subject matter expert look into this situation and reach back out to you. Thank you for taking the time to bring this to our attention. - Ralph
Cynthia - Why not respond with a contact number to someone in your Texas (actual physical) branch? Where do we go for complaints.
How many customers have to leave after having the same awful experience for you all to actually handle the problems.?
The more I read, the more I realize that I am not alone with my frustration and I can't belive you pay people to make your customers frustrated. Whoever is doing the hiring, creating the different departments that each only know 3 things (if they get those right and are lucky) and doing the training should be FIRED!
Does a lawyer with a class action lawsuit have to contact you in order for us all to get things done?