Why is there such a long delay between purchase and alert?

klock
Contributor

My other non-USAA accounts are near instant, but alerts from USAA can take days.  For example I went to the grocery store on 12/30/18 and didnt receive an alert until 1/2/19.

1 REPLY

Hello @klock, I am sorry to hear that you are experiencing these issues with alerts. So we can trouble shoot this for you please contact our website support department at 877-632-3002. -Colleen