I am having that same issue trying to find how to dispute a charge on my account for a Penske truck rental for twice the amount originally billed for. I need assistance. Where can I dispute these charges in my online account? Thanks
@Alicia87, please click on the green plus sign next to the transaction, which will then provide an option to dispute the charge. If this does not appear, please initiate a chat conversation with us on USAA.com or contact us at 800-531-8722 ~ Sam
The problem with the website is that option to "Dispute Transaction" only appears while the transation is in Pending status in which case the system tells you the transaction needs to clear before it can be disputed. Once the transaction is cleared, that option to "Dispute Transaction" goes away.