All feedback is important to us. Whether it's a compliment or a complaint we want to hear from our members. Please send a message here: https://www.usaa.com/inet/pages/social_response_form?adid=EA_SM_SRF_FB&source=facebook. You may also attach a copy of the letter you mailed. To find this in the future, once you are logged in, click Help>Contact & Support Center>Start an Email Conversation With USAA.
I tried to use this link too and it does not work. USAA is designed to not allow complaints nor are they willing to assist customers with filing them. I am disliking their bad service more and more as the years go on. I have been a member for 7 years.
I am in the process of transferring all our assets to Wells Fargo as well as changing all insurance. Very unhappy with USAA business practices. Been a member for 26 years and they no longer care about us.
@30yearuser, thank you for your long time membership you have with USAA and sadden to hear that you are transferring to a competitor. I'd like the chance to assist by having your send me details about recent experience in a Private Message. To send a private message, please select your profile name at the top right of the screen and select "My Settings". From there at the top of your screen go to "Private Messenger" and "Turn on Private Messages". After this you can select your name again from the top right of the screen and select the envelope icon to view and send your own private messages. I look forward to assisting you soon. ~ Marco
BEEN A MEMBER SINCE 1974, WHY CAN'T USAA CALL BACK. 714 247 9234. MEMBER NUMBER [removed sensitive data].
AFTER THIS MESSAGE, I WILL DEAL WITH A ATTORNEY IF NOT CALLED BACK BEFORE 1 OCTOBER 2018.
JEANINE E. ROCHE.