W9 signature required pop-up and error messages


I keep being prompted to sign a W9 form online, but when following the link to the 'signature card,' I receive an error message that tells me "this account is not eligible for elecronic signature." I'm then prompted to mail or fax in the signed form. But there is no form?!!!!


@mudflap, sorry about that! Please contact us at 800-531-8722 so that we can get your W9 form sent to you for completion! ~ Samantha